Lux IPTV — Privacy Policy

1. Introduction

This Privacy Policy explains how Lux IPTV ("we", "us", "our") collects, uses, and protects your personal information when you visit iptvlux.sale or use our IPTV subscription service.

We are committed to protecting your privacy in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

2.1 Information you provide

• Account & order data: name, email address, country, device type;
• Payment data: processed by third-party providers — we never store full card details;
• Communications: messages you send via contact form, WhatsApp, Telegram or email.

2.2 Automatically collected

• IP address, browser type, device identifier;
• Pages visited, time spent, referrer URL;
• Cookies and similar technologies — see our Cookies Policy.

3. How We Use Your Data

We use your personal data only for the following purposes:

• Delivering and activating your IPTV subscription;
• Processing payments and issuing receipts;
• Providing customer support;
• Improving and securing our services;
• Sending essential service updates (no marketing without consent);
• Complying with legal obligations.

4. Sharing & Disclosure

We do not sell, rent, or trade your personal data. We may share it only with:

• Payment processors (Stripe, PayPal, BTCPay) — for transaction processing only;
• Hosting & email providers — bound by confidentiality agreements;
• Authorities — when required by valid legal process.

5. Cookies

We use essential cookies to operate the website and optional analytics cookies (only with consent) to understand usage. Full details in our Cookies Policy.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you;
• Request correction or deletion of your data;
• Object to or restrict certain processing;
• Receive your data in a portable format;
• Withdraw consent at any time;
• Lodge a complaint with your local data protection authority.

To exercise these rights, contact support@iptvlux.sale.

7. Data Security

We protect your data with industry-standard safeguards including SSL/TLS encryption in transit, encrypted database storage, restricted internal access, regular security audits, and DDoS protection on our infrastructure.

8. Data Retention

We retain your personal data only for as long as necessary:

• Order & billing records: 7 years (legal requirement);
• Support conversations: 24 months;
• Marketing data: until consent is withdrawn.

9. International Transfers

Your data may be processed in countries outside your jurisdiction (USA, UK, EU). All transfers are protected by appropriate safeguards (Standard Contractual Clauses, adequacy decisions).

10. Children's Privacy

Lux IPTV is not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have, contact us so we can delete it promptly.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be announced on this page with a revised "Last updated" date.

12. Contact

For privacy enquiries, contact our Data Protection contact:

• Email: support@iptvlux.sale
• Site: iptvlux.sale